How can we help?
Need help with Nuxsit? Contact us about your account, AI features, shopping lists, recipes or purchases.
Contact Nuxsit support
Include your app version, iPhone model and a short description of what happened. A screenshot can help. Do not send passwords, full payment card details or other sensitive information.
Email supportHelp with common questions
My purchase is not showing in my balance
Make sure you are signed in to the Nuxsit account used for the purchase. Open Subscription and balance and refresh the purchase status. If the issue remains, contact support with the purchase date and Apple transaction reference. Avoid repeating the purchase just to refresh your balance.
How do I manage my Apple subscription?
On your iPhone, open Settings, tap your name and select Subscriptions. Choose Nuxsit to view the options for your subscription.
I am not receiving shopping list notifications
Check that notifications are allowed for Nuxsit in your iPhone settings, and that you are a member of the correct shared list. Focus modes may also silence notifications.
How do recipes and shopping lists work together?
Save a recipe to your recipe book to keep it for later. Use the shopping list action to add its ingredients when you want to shop for them.
How do I request help with my account or personal data?
Email support@nuxsit.com from the address associated with your account and describe your request. See our privacy policy for information about personal data.
The app is slow or an answer seems incorrect
Check your internet connection and try a new chat. If the problem continues, send support your app version and the steps that reproduce it. AI answers should be checked before you rely on them.